PAN PACIFIC HANOI, Hanoi – A Smart Stay in the City
About the Hotel
Choose the Room
Check Dates & Room Rates
Getting around
All Transportation Options at a Glance
Amenities
General
- No smoking on site
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Luggage storage
- Locker room
- Lift
- Currency exchange
- ATM/Cash machine
- Hairdresser
- Coffee shop
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
- Yoga class
- Sports trainer
Guest Parking
- Electric kettle
- Dryer
- Cookware/ Kitchen utensils
Services
- Room service
- Housekeeping
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Grocery shopping service
- Welcome drink
- Happy hour
Dining
- In-room breakfast
- Restaurant
- Snack bar
- Bar/ Lounge area
- Packed lunches
- Special diet menus
Business
- Business centre
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Babysitting/Child services
- Children's buffet
Facilities for people with disabilities
- Toilet for disabled
Spa & Leisure
- Rooftop pool
- Seasonal outdoor pool
- Indoor swimming pool
- Sun loungers
- Sun terrace
- BBQ facilities
- Leisure/ TV room
- Spa & wellness centre
- Sauna
- Steam room
- Jacuzzi
- Pedicure
- Manicure
- Waxing
- Body scrub
- Facial
- Treatment room
- Back massage
- Full body massage
- Foot massage
Room features
- Air conditioning
- Heating
- Mini-bar
- Soundproofed rooms
- Sitting area
- Terrace
- Tea and coffee facilities
- Dining table
- Ironing facilities
Bathroom
- Separate tub and shower
- Washing machine
- Free toiletries
- Bathroom telephone
Self-catering
- Electric kettle
- Dryer
- Cookware/ Kitchen utensils
Media
- Flat-screen TV
- AM/FM alarm clock
Room decor
- Carpeted floor
Location
Guest Ratings & Reviews
The hotel offers decent rooms with a balcony, yet the cleaning staff can be quite loud in the hallways. The service is exceptional, providing seamless assistance and a promised discount at the restaurant. Its location is excellent, close to the Old Quarter but away from the noisy city center. The dining options are varied and satisfying. However, the facilities might not meet everyone's expectations.
The hotel rooms are very comfortable, although there was a slight issue with the air conditioner. The service, especially from Receptionists, was top-notch. The location is lovely but a bit far from high-end restaurants. Dinner was overpriced, but the room had a beautiful lake view.
This hotel is a gem! The rooms are nice, modern, and spacious with great water pressure, but you may need to ask for maintenance help. The service here is top-notch with excellent staff and nice facilities, making it a remarkable experience. The location is perfect, especially if you get a room with a view of West Lake, although it's a bit inconvenient for some attractions. The dining experience is among the best in Asia but could offer more variety for dinner. Overall, a fantastic stay with some minor room maintenance issues.
The hotel had rooms that were clean and the right size, and despite the unavailability due to a government official, I would be happy to stay again. The service exemplified outstanding customer service, going above and beyond for my family. The location was perfect, near the Lake, and though not many English speaking eating options were available, it was roughly a 15-minute walk to the old quarter. The dining experience was outstanding with a lot of different cuisines to choose from. Overall, a great stay with a few minor inconveniences.
